Refund policy
At MyTopTrend, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return according to the terms below.
Returns
We offer a 30-day return period. You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- All tags, accessories, and included items must be returned
- Proof of purchase must be provided
To request a return, please contact us at:
Email: info@mytoptrend.com
Please do not send items back without first contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with details and supporting photos. We will review the issue and provide an appropriate solution.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used, worn, damaged, or altered
- Products without original packaging or accessories
- Clearance or final sale items
- Gift cards
- Personalized or custom-made products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you need a different item, the fastest option is to return the original item (if eligible) and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the refund.
If you have not received your refund after the processing period, please contact us:
Email: info@mytoptrend.com